Can I visit you at your Mt Wellington premises
Absolutely! Come and see us at 1st Floor, Unit 9, 49, Mt Wellington, Auckland (google maps will give you easy directions).
As we've got thousands of products we don't have all items out on display. If you're interested in a particular product, let us know and we can bring it to the showroom for you.
How can I place an order
It's easy to order on our website. But there are other ways to do it too:
By email: firstname.lastname@example.org
By phone Ph: 0800 COMHSL (0800 266475)
To order online, firstly you need to create a login and have this approved. Click on the LOGIN button on the home page to start this process. Once you are approved, and email will be sent to you so you can proceed with ordering.
Do you have a catalogue
Yes! Simply create a login on our website and you will be able to access our catalogue. But, you can also browse all our current products on our website.
If you're struggling to find a particular product, email us or call Ph: 0800 COMHSL (0800 266475).
Can I request a quote before placing an order
Yes! Send us an email or call Ph: 0800 COMHSL (0800 266475) and we'll issue you with a quote or pro-forma invoice.
What payment options are available?
We accept Visa or MasterCard as credit card payment through our website. But, we can also accept cash, cheque or bank transfer by arrangement.
For businesses, we can also offer credit, with account payment required by the 20th of the following month. Please contact us to discuss further.
What if you don't have the item I am looking for
Send us an email or give us a call on Ph: 0800 COMHSL (0800 266475) and we'll do our best to find it for you. We'll then get in touch regarding the availability and price of the item.
What are your shipping costs?
Shipping is free for orders that are within New Zealand and over $400 (excludes capital equipment).
Shipping costs quoted include gst.
How long will my delivery take?
We do our best to make sure your package is safely delivered to your doorstep quickly and efficiently.
For North Island addresses, it shouldn't take more than 1-3 working days. For South Island addresses, it'll be delivered within 2-4 working days.
But, it may take a little bit longer to get to you if:
One or more of your items is out of stock
Our suppliers are out of stock
We are waiting on an overseas delivery
The item is indented
If this is the case for your order, we'll be in touch and let you know how long it's likely to take.
What is an indented item?
An indented item is a product that we offer for sale but do not hold in stock. When you order an indented item from us, we'll order it directly from our supplier.
Note: Please choose carefully when ordering indented items. The majority of our indented items cannot be returned for credit, or if a credit is able to be issued then a restocking fee will apply.
What if my item arrives damaged?
In the unlikely event that your order arrives damaged, flick us an email or call Ph: 0800 COMHSL (0800 266475) and we'll work with you to find a solution.
How can I cancel my order?
Please email us or call us on Ph: 0800 COMHSL (0800 266475) if you'd like to cancel your order.
But please note that we can't cancel your order if it's an indented, perishable, altered to your requirements, or shrink wrapped item. For full information regarding cancellations please refer to our terms and conditions.
How do I return an item?
If, for whatever reason, you're not happy with what you've received and you'd like to return an item, send us an email or call us on Ph: 0800 COMHSL (0800 266475) 0800 18 19 19.
You can also check out our terms and conditions page for more information on this.
Prices are all quoted as gst inclusive.